Privacy & practice policies
Your privacy matters.
Well Hope Psychotherapy is committed to clear, ethical communication. The information below explains important boundaries for using this public website and contacting the practice.
Website information
This website provides general information about the practice and educational topics. Visiting this site does not establish a therapist-client relationship, and the information here is not a substitute for professional care.
Email and electronic communication
Email may not be fully secure and is not monitored continuously. Please avoid sending urgent concerns or detailed clinical, medical, financial, or other highly sensitive information by email. A therapeutic relationship begins only after appropriate intake and consent steps are completed.
Confidentiality in therapy
Once you become a client, privacy and confidentiality are discussed as part of informed consent, including applicable legal and ethical limits. Specific privacy practices and telehealth expectations will be provided through the clinical process.
Third-party services
Alma and Headway are separate services with their own privacy practices and terms. When you choose to follow a link to either platform, the information you provide is governed by that platform’s policies.
Emergencies
This website and email are not crisis services. If you are in immediate danger, call 911 or go to the nearest emergency room. In the United States, you may also call or text 988 for the Suicide & Crisis Lifeline.
Questions
If you have a question about this website or practice communications, please contact Rose Saint Elien by email before sharing sensitive information.
Practice policies at a glance
What to expect as a client.
A short summary of the practice policies. Complete details are provided and reviewed with you before treatment begins.
Sessions and payment
Individual therapy sessions are 60 minutes at a rate of $180. Payment is due at the time of service. Insurance copays and deductibles, when applicable, are also due at the time of each session.
Cancellations and missed appointments
Please provide at least 24 hours' notice to cancel or reschedule. Appointments cancelled with less than 24 hours' notice, or missed without notice, are charged the full session fee, as this time is reserved for you.
Response time
Calls and messages are returned within one business day, Monday through Friday. The practice phone is not monitored on evenings, weekends, or holidays.
Email, text, and social media
Email and text are for scheduling and administrative questions only — not for clinical discussions or emergencies. To protect your privacy, the practice does not accept friend or contact requests from current or former clients on social media.
Telehealth
Sessions are held by secure video (Zoom) or phone for clients located in New York or New Jersey at the time of the session.
Emergencies
This practice is not an emergency service. If you are in crisis, call 911, go to your nearest emergency room, or call or text 988 for the Suicide & Crisis Lifeline.